Telehealth

What is Telehealth?

Telehealth counseling allows you to meet with your counselor through secure, HIPAA‑compliant, real‑time video and audio instead of coming into the office. The quality of care, confidentiality, and professionalism are the same as in‑person counseling—just in a different format.

Telehealth Resources:

Telehealth Orientation

Telehealth Informed Consent

Client Portal

Telehealth FAQs

  • Through Telehealth, your counselor may provide:

    • Counseling and emotional support

    • Assessment and treatment planning

    • Psychoeducation and skill‑building

    • Referrals and resources

    Telehealth does not include text messaging, social media messaging, or communication outside of secure systems.

  • Telehealth is available to clients who:

    • Are physically located in Virginia at the time of the session

    • Have reliable internet and a device with video and audio

    • Can meet from a private, quiet location

    Telehealth must remain clinically appropriate for your needs.

  • Yes. Telehealth follows the same HIPAA privacy and confidentiality standards as in-person counseling.

  • No. Telehealth is not designed for crisis care. If you are in immediate danger, call 911.

    24/7 Crisis Support:

    • 988 Suicide & Crisis Lifeline (call or text 988)

    • Crisis Text Line: Text HOME to 741741

  • If disconnected, try to reconnect right away. If reconnection is not possible within five minutes, your counselor will call you.

  • Telehealth may not be suitable for acute crises, active suicidal or homicidal thoughts, psychosis, or situations where privacy or safety cannot be ensured. In these cases, in-person care or referrals may be recommended.

  • While rare, potential risks include unauthorized access to devices or networks, interruptions in your environment, or technology failures. You can reduce risk by using a private space, secure internet, and headphones.

General Journey FAQs