Frequently Asked Questions

We hope to answer some questions you may have regarding Journey Counseling Ministries. If you have other questions, feel free to call our main number 540-908-3464.

Q. Do I have to be a Christian to receive counseling services?

No. People of all backgrounds and faiths are respected and welcome to receive services at Journey. The clinician is consciously bound to Biblical standards and practices.

Q. What is the cost of counseling?

Licensed Therapists – $95 per session / Non-licensed Counselor – $75 per session
A session is approximately 50 minutes in length. Payment is due at the beginning of each session.

Q. What is your cancellation policy?

If you can not make your scheduled counseling appointment, and you have not notified your clinician at least 24 hours in advance, you will be required to pay the full fee for that session.

Q. What is the difference between a licensed therapist and a non-licensed counselor?

A Licensed Therapist has completed 4000 hours of supervised clinical work and has passed the Virginia Board of Counseling licensure exam. A Non-licensed Counselor has received a Master’s Degree in counseling or social work, may or may not have the required 4000 hours of supervised clinical work, and has not taken the Virginia Board of Counseling licensure exam.

Q. Do you accept insurance?

We can help! We do not file with insurance companies. However, if you see a licensed counselor, he or she can work with you on how to file a claim with your insurance company and possibly receive reimbursement. Please ask the following questions of your insurance company:

Do I have mental health insurance benefits?
Do I have marriage and family counseling insurance benefits?
Does my insurance cover services for an “out of network” provider?
What is my deductible and has it been met?
How many sessions per year does my health insurance cover?
What is the coverage amount per therapy session?
Does my insurance require a licensed counselor?
Is approval required from my primary care physician?

Q. What payment types do you accept?

Cash, checks, MasterCard, Visa, and American Express.
All payments are accepted at the beginning of each session.
Please make checks out to Journey or JCM. There is a $30 fee for all returned checks.

Q. What are your business hours?

All appointments are scheduled with your Journey clinician. Initially, you can use the Journey general number as it is always open for receiving messages and is checked daily.